Taking a clear selfie helps us confirm your identity and verify your account without delays.
- You might face issues if these steps aren’t followed:
- The photo isn’t taken indoors or there’s bright light behind you.
- You’re not looking directly at the camera or your full face isn’t inside the circle.
- There are other people in the background.
- You’re wearing glasses, hats, masks or anything covering your face.
Take note of the following guidelines before you proceed:
- Find a spot indoors where your face is easy to see.
- Avoid standing in front of a bright light.
- Hold your phone at eye level and look directly into the camera.
- Keep your entire face inside the circle on your screen.
- Make sure no one else is in the background.
- Remove glasses, hats, masks, or anything covering your face.
Following the steps above should fix most issues. For more on how to verify your Fido account, check this article on Account Verification Requirements