If you are unable to find the Fido App on the Apple App Store, this is usually due to the search name entered or the country setting on your Apple ID. Follow the step-by-step guide below to ensure you can successfully locate and download the app.
- Check the App Name You’re Searching
Please make sure you are typing the correct app name in the search bar:
“Fido Solutions”. Kindly double-check the spelling in the App Store search bar to ensure accurate results.
Confirm Your Apple ID Country Setting
The most common reason customers cannot find the Fido App is that their App Store country is not set to Ghana.
The Fido App is currently available on the Ghana App Store.
Please ensure that the country associated with your Apple ID is set to "GHANA"
If it is set to a different country, you will need to update it.
How to Change Your App Store Country to Ghana
If your country is not set to Ghana, follow these simple steps:
- Open the App Store.
- Tap on your profile icon at the top right.
- Tap on your name, then select Media & Purchases.
- Tap View Account.
- Select Country/Region.
- Tap Change Country or Region.
- Select Ghana from the list.
- Review the Terms & Conditions.
- Tap Agree in the upper-right corner.
- Tap Agree again to confirm.
Once your country is set to Ghana, return to the search bar and type “Fido Solutions” again. You should now be able to see and download the app successfully.
If you have followed these steps and are still experiencing difficulty, kindly reach out to Fido Customer Support for further assistance.