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How to Lodge a Complaint with FIDO

At FIDO, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know about your concerns.

Step-by-Step Complaint Process

  1. Fill a Form: Submit your complaint via our online form available here
  2. Contact Our Customer Support: Call our Customer Support Helpline at 0596-922-420 and select Option-5 to file a complaint. A customer support representative will contact you soon after your request is received to help resolve your issue.
  3. Email Us: Send your complaint to our email at complaints@fido.money. Your complaint will be reviewed and responded to appropriately.

What Happens After You File a Complaint?

Once we receive your complaint, it is our priority to handle it as quickly and efficiently as possible. Here’s what you can expect:

  • Acknowledgment of Receipt: We will acknowledge receipt of your complaint promptly via the contact method you used.
  • Investigation: Our customer service team will thoroughly investigate your complaint, reviewing all relevant information and circumstances.
  •  Resolution: We aim to resolve complaints as swiftly as possible. We will inform you of our decision and any actions taken.
  • Follow-Up: If you are dissatisfied with the resolution, the option to escalate your complaint provides an additional layer of review.

We’re Here to Help

At FIDO, your satisfaction is of importance to us. We encourage you to use any of the channels listed above to report any issues so we can continue to improve our services. For more information, visit our FAQ section or contact our support team.




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