We strive to approve all top-up applications, but regrettably, not all can be approved. If your application is not approved, please review the feedback provided in the app for guidance on the next steps. Our Customer Support Team and Fido App chat service are available to assist you.
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General Information
- About Fido
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Common Questions
- What is my Fido ID?
- What will I use my Fido ID for?
- Is the Fido App available on the Apple App Store?
- How do I update my personal information on my Fido account?
- How safe is the data I submit to Fido?
- Can I reset my Fido PIN?
- Why do I need a reference?
- How to Lodge a Complaint with FIDO
- Need Help? Here’s How to Contact Fido
- Friend Referral Program
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Registration & Login
- New Account Registration
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- Account Verification
- App Navigation
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About Fido Personal Credit
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Applying for Personal Credit
- Why get personal credit from Fido?
- What are the requirements for applying for personal credit with Fido?
- How do I apply for personal credit with Fido?
- How long will it take to approve my personal credit?
- What is the maximum credit amount I can access from Fido?
- What are the fees and interest rates charged on personal credit with Fido?
- What is an installment Credit?
- How soon can I draw from my credit line after repayment?
- My credit application was not approved, what can I do?
- Next step, after credit approval.
- Payment Methods
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Repaying your Fido credit
- How do I repay my personal credit with Fido?
- Can I repay my personal credit without the Fido App?
- How to Check Your Outstanding Credit Balance
- Can I pay off my credit balance early, and benefit from reduced interest?
- What happens if I am unable to pay off my credit on time?
- Resolving Repayment Errors
- Can I pay with a different wallet number?
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Applying for Personal Credit
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About FidoBiz
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About FidoBiz
- What is FidoBiz?
- How is FidoBiz different from the Personal credit
- Do I qualify for FidoBiz?
- What is the maximum amount of credit I can get from FidoBiz?
- What fees and interest rates apply to my FidoBiz credit?
- What is the repayment tenure for a Fido Business credit?
- I applied for Fido personal credit in the past, can I apply for a FidoBiz credit now?
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Applying for FidoBiz
- I am already a Fido customer, how do I apply for FidoBiz Credit?
- I am new to Fido, how do I apply for FidoBiz credit.
- What documents do I need to qualify for FidoBiz?
- How long will it take to process my FidoBiz credit application?
- What happens if my credit application is not approved?
- How do I request for an MTN momo statement through the MTN momo App?
- Getting to Know You: Tell Us About Your Business
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Repaying your FidoBiz credit
- How do I pay back my FidoBiz credit?
- Can I repay my credit in installments?
- What happens if I do not pay my credit on time?
- Do I get a reduced interest rate if I pay off my FidoBiz credit early?
- Can I change my wallet number after initial registration?
- Can I submit a transaction statement from a different wallet other than the one in my application form?
- Can I pay with a different wallet number?
- FidoBiz Document Requirements
- FidoBiz Document Resubmission Process
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About FidoBiz
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About Top-Up
- About Top-up
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Applying for top-up
- What top-up options are available to use?
- I am already a Fido Customer, do I qualify for top-up?
- I am new to Fido, how do I top-up?
- How long will it take to receive my top-up?
- What happens if I don’t receive my top-up?
- How do I top-up from the Fido App?
- I defaulted my previous repayment, can I apply for top-up ?
- Why can’t I top-up?
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Mobile Device - Buy Now, Pay Later
- Overview
- Placing an Order
- Payment
- Additional Information
- About *998#
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Fido Score
- About Fido Score
- Fido Score Document Submission
- Email Verification
- Fido Score Document Requirements