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Can I reset my Fido PIN?

Reset your PIN Code by following these simple steps.

  1. First, make sure that you have updated the Fido App to the latest version.
  2. Select 'Forgot PIN' on the PIN Code request page to get started.
  3. Now, take a selfie to verify your identity. Make sure to keep your full face within the circle shown, and wait for your photo to be automatically captured.
  4. Submit the photo or retake it if necessary.
  5. Next, enter your Ghana Card number in the format GHA-000111111-1. Remember to write GHA in capital letters and include the dash
  6. Now select the Next button.
  7. Your Identity should be successfully verified. You can now set a New PIN code.
  8. Enter the new PIN code again to confirm.
  9. Now enter your newly set PIN Code to log in the Fido App.

Congratulations! You now have access to your Fido account.

Here's a short video guide on how to reset your PIN:

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