Yes, absolutely! If you've forgotten your PIN, don't worry. You can easily reset it by following these steps:
First, makes sure your app is updated to the latest version using this link: https://fido.onelink.me/mXlc/e87sbaei.
Once you have the updated Fido App, proceed with the following instructions to reset your PIN:
- On the PIN request page within the app, select 'Forgot PIN?' located at the bottom.
- Choose the option to 'Reset my PIN code'.
- Next, tap on 'Get Started' to take a selfie for verification. Ensure that your entire face is positioned within the circle, and then tap the capture button located below the circle to capture your image.
- Submit your selfie or retake it if necessary.
- Next, enter your Ghana Card number in the format GHA-000000000-0 to proceed.
- Tap on 'Create New PIN'.
- Select 'Set Pin Code' to enter your new PIN code.
- Repeat the new PIN code and confirm.
- Congratulations! Your new PIN code has been successfully set.
Please remember this PIN CODE always. **It is the key to your account.**
If you have any further questions or need assistance, feel free to reach out to the Fido Customer Support Team.