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Can I reset my Fido PIN?

Yes, absolutely! If you've forgotten your PIN, don't worry. You can easily reset it by following these steps:

First, makes sure your app is updated to the latest version using this link:

Once you have the updated Fido App, proceed with the following instructions to reset your PIN:

  1. On the PIN request page within the app, select 'Forgot PIN?' located at the bottom.
  2. Choose the option to 'Reset my PIN code'.
  3. Next, tap on 'Get Started' to take a selfie for verification. Ensure that your entire face is positioned within the circle, and then tap the capture button located below the circle to capture your image.
  4. Submit your selfie or retake it if necessary.
  5. Next, enter your Ghana Card number in the format GHA-000000000-0 to proceed.
  6. Tap on 'Create New PIN'.
  7. Select 'Set Pin Code' to enter your new PIN code.
  8. Repeat the new PIN code and confirm.
  9. Congratulations! Your new PIN code has been successfully set.

Please remember this PIN CODE always. **It is the key to your account.**

If you have any further questions or need assistance, feel free to reach out to the Fido Customer Support Team.

Here's a short video guide on how to reset your PIN:

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