When registering, it is necessary to provide a reference who can be contacted if we are unable to reach you. Please note that the reference is not acting as a guarantor. Fido takes the protection of personal information and customer data seriously and implements appropriate technical and organizational measures
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General Information
- About Fido
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Common Questions
- What is my Fido ID?
- What will I use my Fido ID for?
- Is the Fido App available on the Apple App Store?
- How do I update my personal information on my Fido account?
- How safe is the data I submit to Fido?
- Can I reset my Fido PIN?
- Why do I need a reference?
- How to Lodge a Complaint with FIDO
- Need Help? Here’s How to Contact Fido
- Friend Referral Program
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Registration & Login
- New Account Registration
- Existing User Login
- Account Verification
- App Navigation
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About Fido Personal Credit
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Applying for Personal Credit
- Why get personal credit from Fido?
- What are the requirements for applying for personal credit with Fido?
- How do I apply for personal credit with Fido?
- How long will it take to approve my personal credit?
- What is the maximum credit amount I can access from Fido?
- What are the fees and interest rates charged on personal credit with Fido?
- What is an installment Credit?
- How soon can I draw from my credit line after repayment?
- My credit application was not approved, what can I do?
- Next step, after credit approval.
- Payment Methods
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Repaying your Fido credit
- How do I repay my personal credit with Fido?
- Can I repay my personal credit without the Fido App?
- How to Check Your Outstanding Credit Balance
- Can I pay off my credit balance early, and benefit from reduced interest?
- What happens if I am unable to pay off my credit on time?
- Resolving Repayment Errors
- Can I pay with a different wallet number?
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Applying for Personal Credit
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About FidoBiz
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About FidoBiz
- What is FidoBiz?
- How is FidoBiz different from the Personal credit
- Do I qualify for FidoBiz?
- What is the maximum amount of credit I can get from FidoBiz?
- What fees and interest rates apply to my FidoBiz credit?
- What is the repayment tenure for a Fido Business credit?
- I applied for Fido personal credit in the past, can I apply for a FidoBiz credit now?
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Applying for FidoBiz
- I am already a Fido customer, how do I apply for FidoBiz Credit?
- I am new to Fido, how do I apply for FidoBiz credit.
- What documents do I need to qualify for FidoBiz?
- How long will it take to process my FidoBiz credit application?
- What happens if my credit application is not approved?
- How do I request for an MTN momo statement through the MTN momo App?
- Getting to Know You: Tell Us About Your Business
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Repaying your FidoBiz credit
- How do I pay back my FidoBiz credit?
- Can I repay my credit in installments?
- What happens if I do not pay my credit on time?
- Do I get a reduced interest rate if I pay off my FidoBiz credit early?
- Can I change my wallet number after initial registration?
- Can I submit a transaction statement from a different wallet other than the one in my application form?
- Can I pay with a different wallet number?
- FidoBiz Document Requirements
- FidoBiz Document Resubmission Process
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About FidoBiz
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About Top-Up
- About Top-up
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Applying for top-up
- What top-up options are available to use?
- I am already a Fido Customer, do I qualify for top-up?
- I am new to Fido, how do I top-up?
- How long will it take to receive my top-up?
- What happens if I don’t receive my top-up?
- How do I top-up from the Fido App?
- I defaulted my previous repayment, can I apply for top-up ?
- Why can’t I top-up?
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Mobile Device - Buy Now, Pay Later
- Overview
- Placing an Order
- Payment
- Additional Information
- About *998#
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Fido Score
- About Fido Score
- Fido Score Document Submission
- Email Verification
- Fido Score Document Requirements