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Need Help? Here’s How to Contact Fido

Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options:


1. Live Chat via the Fido App

Connect with a customer support agent directly through the live chat feature on the Fido app.

2. Social Media

You can reach us on the following social media platforms:

  • WhatsApp
  • Facebook
  • Instagram
  • Twitter
  • TikTok

Please note that all our official social media pages are verified with a "blue tick." We are not on Telegram, so be cautious of impersonators.

3. Email

Send your inquiries or concerns to [email protected] for prompt assistance.

4. Phone

Call us at 0596922420 to speak with a customer care representative. If the representative is unavailable, you can request a callback by following the steps below.

Callback Request via USSD

  • If you cannot reach a customer care agent directly, you can request a callback using the following steps:
  • Dial *998#
  • Enter your 4-digit Fido account PIN code
  • Select Option 5: Customer Support
  • Select Option 1: Request a call

A customer service representative will contact you shortly to assist with your concern.

Using this channel is completely free for our customers. There are no hidden fees or charges; it's a cost-free option designed for your convenience. Take advantage of this service with confidence, knowing it won't add to your expenses.


Our support team is available during business hours Monday-Friday 8am to 5pm and on Saturdays and holidays from 9am to 2pm. We're committed to providing prompt and effective assistance for any challenges or questions you may have. Feel free to reach out to us through any of the provided channels. We are here to help you.


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