If you receive this message while trying to log in to the Fido App, it usually means the mobile number entered is not linked to an existing Fido account. To access the Fido App, you must log in using the same phone number that was used during registration.
Here are a few things to check:
- Ensure you are entering the correct mobile number used to sign up with Fido.
- If you recently changed your phone number, try logging in with your previous registered number.
- If you have not created a Fido account yet, you will need to download the Fido App and complete the registration process before logging in.
If you are still unable to access your account after trying the steps above, please contact the Fido Customer Support Team for assistance through the official support channels available in the Fido App.