When verifying your email address on the Fido App, a verification email will be sent with instructions on how to complete the process.
If you have not received the email, here are a few things to check:
- Ensure your email address was entered correctly. We recommend typing it manually instead of using autofill suggestions.
- Make sure there are no spaces before or after your email address.
- Check your spam, junk, or promotions folder, as verification emails may sometimes be filtered there.
- Review any messages or prompts displayed in the Fido App after submitting your email, as they may indicate an issue with the email entered.
If you still haven’t received the verification email, please contact our Customer Support Team for assistance:
Stay Safe and Protect Your Account
To protect your account:
- Never share your OTP, password, or account details with anyone.
- Fido representatives will never ask for sensitive account information through calls, SMS, or email.
- Always contact Fido using our official communication channels only.
If you receive any suspicious messages claiming to be from Fido, do not share your information and report it immediately.