How do I avoid my document from being rejected?

Experiencing issues with document approval can be challenging, especially when it affects your efforts to improve your Fido Score or secure funding for your business. At Fido, we’re here to help you understand and overcome these challenges by identifying common reasons for document not being approved and providing recommendations to avoid them.

Ensuring that your documents meet our requirements can improve your Fido Score and increase your chances of securing credit with us.

Common reasons for document rejection

Outdated Documents: Documents must be issued within a specified time frame.
Mismatched Information: Ensure that your name and address match your Fido profile.
Incomplete Details: Missing critical information such as company name, address, or signatures.
Low-Quality Scans: Blurry or unreadable copies can lead to documents not being approved.

To make the review process smoother and faster, please check the requirements for each document type in the table below to reduce the risk of not being approved.

DOCUMENT CATEGORIES	DOCUMENT TYPES	REQUIREMENTS	RECOMMENDATIONS
Proof of Address	Water Bill	Document must be issued within the past 6 months. The document must be in the customer's name. Document must have customer's address	Request a current bill from your service provider if the document is outdated or incorrect.
	Electricity Bill	Document must be issued within the past 6 months. The document must be in the customer's name. Document must have customer's address	Ensure the address matches your Fido profile exactly.
	Tenancy Agreement	Document must have customer's name The document must have customer's address Document must be issued within the past 6 months	Confirm all details are accurate and legible before submission.
	Property Rate	Document must be issued within the past 6 months. The document must be in the customer's name. Document must have customer's address	Request a new receipt if your details have changed.
	Mortgage Statement	Document must have customer's name The document must have customer's address Document must be issued within the past 6 months	Ensure the statement covers the required time frame.
Proof of Employment	Payslip	Document must have customer's name Document must have company name Document must be issued within the past 6 months Document must have a salary amount.	Ensure payslips are stamped or signed if required by your employer’s policies.
	Appointment Letter	Document must have customer's name Document must have company name Document must have customer's position Document must be issued within the past year Document must have a company letter head. Document must be signed by the employer	Ensure the letter has a signature and company seal if applicable.
	Employment Promotion letter	Document must have Employee's and Employer's name Document must have company address Document must be signed by the employee/employer Document must be issued within 1 year/past year Document must be on a letter head or stamped with company stamp	Verify that the letter meets all these criteria before submission.
	SSNIT Pension Statement	Document must have customer's name Document must have last employer's name Document must be issued within the past 6 months	Confirm all details are accurate and legible before submission.
	Introductory Letter	Document must have customer's name Document must have company name Document must have customer's position Document must be issued within the past 6 months Document must have a company letter head Document must be signed by employer	Verify that the letter meets all these criteria before submission.
Financial Information	MTN Statement	Document must have customer's name Document must have a minimum of 50 transactions or more Document must be issued within the past 6 months Document must have customers mobile money wallet number Time span between initial and final transaction must be at least 1 month	Download a full statement directly from your MTN account to ensure all transactions are included or contact MTN customer care directly, for assistance with getting your MTN statement
Financial Information	Bank Statement	- Must include your name - Must show at least 20 transactions. - Issued within the past 60 days. -Must be in a PDF format	Download a full statement directly from your mobile banking application to ensure all transactions are included or contact your bank directly for assistance with getting your bank statement