At Fido, we want every Top-Up to be quick and hassle-free. But sometimes, a request may not go through. Don’t worry—the app will always show you what happened and how to fix it.
Check Your Feedback in the App
After you submit a request, open the Fido App to see the feedback. It will explain why the Top-Up didn’t go through and guide you on the next steps.
Still Need Help?
We’re here for you:
Use the in-app chat for quick support
We’ll help you get back on track so you can enjoy your Top-Up without stress.