Your Fido ID is your personal key to everything you do with Fido. It helps us identify you quickly and keeps your account safe while you enjoy smooth and secure services.
You’ll use your Fido ID in many everyday situations, including the ones below.
Making Payments
If you’re using alternative payment options or having trouble accessing the Fido App, your Fido ID helps us locate your account so you can complete your repayment without stress.
When Someone Pays on Your Behalf
If a friend or family member is helping you make a payment, simply share your Fido ID with them. This ensures the money is credited to the correct Fido account.
When Contacting Fido Customer Support
Any time you reach out to Fido for help, whether it’s about your credit, the app, or your account, your Fido ID helps us verify your identity quickly.
This allows our team to:
- Access your account details faster,
- Give you personalized support, and
- Resolve your issue smoothly.