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EasySave (Savings)
Overview
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General Information
About Fido
Who we are
Is Fido authorized to provide financial services in Ghana?
What makes Fido different from other financial institutions?
What services does Fido offer?
Is the Fido App free to use?
Common Questions
What is my Fido ID?
What will I use my Fido ID for?
Is the Fido App available on the Apple App Store?
How do I update my personal information on my Fido account?
How safe is the data I submit to Fido?
Can I reset my Fido PIN?
Why do I need a reference?
Friend Referral Program
Fido Friend Referrals
Registration & Login
New Account Registration
How do I create a Fido Account?
What is OTP (One-Time-Password) and why do I need it?
I did not receive my OTP on my phone, what should I do?
Why do I need a PIN code to use the Fido App?
What is the difference between the OTP and my PIN?
Can I reset my Fido PIN?
Existing User Login
How do I log in to my Fido Account?
Why am I unable to log in to my Fido Account?
Why was I blocked while trying to log in to my Fido Account?
I tried to log in but was told I don’t have a Fido Account, why?
Account Verification
Account Verification
Why do I need to verify my account?
How do I verify my Fido Account?
I am not able to capture my photo for verification, why?
Can I verify my account if I don’t have a Ghana Card?
App Navigation
App Pages
What can I do from the home page?
What can I do from the Credit Page?
What can I do from the Profile Page?
App Guide
Guide: Credit Application
Guide: Credit Application Survey
Guide: Accepting Credit Terms
Understanding Errors
Why do I see a "No Internet Connection"" error?
About Fido Personal Credit
Applying for Personal Credit
Why get personal credit from Fido?
What are the requirements for applying for personal credit with Fido?
How do I apply for personal credit with Fido?
How long will it take to approve my personal credit?
What is the maximum credit amount I can access from Fido?
What are the fees and interest rates charged on personal credit with Fido?
What is an installment Credit?
How soon can I draw from my credit line after repaying the current one??
My credit application was not approved, what can I do?
Next step, after loan approval.
Payment Methods
What is a payment method?
Adding a Payment Method
Can I use someone else's account as payment method?
Why can't I add my payment method?
How do I remove a payment method from my account?
How do I change my default payment method?
Repaying your Fido credit
How do I repay my personal credit with Fido?
Can I repay my personal credit or business loan without the Fido App?
How do I check the amount I need to pay off my credit?
Can I pay off my credit balance early, and benefit from reduced interest?
What happens if I am unable to pay off my credit on time?
Resolving Repayment Errors
Can I pay with a different wallet number?
Fido Score
About Fido Score
What is a Fido Score and why is it important??
How do I know if I have a good Fido Score?
How can I increase my Fido Score?
Why was my Fido Score reduced?
Why don't I have a Fido Score?
How do I calculate my Fido Score?
Fido Score Document Submission
What documents do I need to improve my Fido Score?
How to request and upload your MTN statement?
How to link your bank account to the Fido App?
Email Verification
What is email verification and why is it important?
How can I verify my email?
Why can't I verify my email?
Can I change my email address?
Why didn't I receive a verification email?
About FidoBiz
About FidoBiz
What is FidoBiz?
How is FidoBiz different from the Personal credit
Do I qualify for FidoBiz?
What is the maximum amount of credit I can get from FidoBiz?
What fees and interest rates apply to my FidoBiz credit?
What is the repayment tenure for a Fido Business credit?
I applied for Fido personal credit in the past, can I apply for a FidoBiz credit now?
Applying for FidoBiz
I am already a Fido customer, how do I apply for FidoBiz?
I am new to Fido, how do I apply for FidoBiz credit.
What documents do I need to qualify for FidoBiz?
How long will it take to process my FidoBiz credit application?
What happens if my credit application is not approved?
How do I request for an MTN momo statement through the MTN momo App?
Repaying your FidoBiz credit
How do I pay back my FidoBiz credit?
Can I repay my credit in installments?
What happens if I do not pay my credit on time?
Do I get a reduced interest rate if I pay off my FidoBiz credit early?
Can I change my wallet number after initial registration?
Can I submit a transaction statement from a different wallet other than the one in my application form?
Can I pay with a different wallet number?
About Top-Up
About Top-up
What is Top-up?
How is USSD top-up different from in-app top-up?
Do I qualify for top-up?
What is the maximum amount I can top-up?
What fees and interest apply to my top-up?
Applying for top-up
What top-up options are available to use?
I am already a Fido Customer, do I qualify for top-up?
I am new to Fido, how do I top-up?
How long will it take to receive my top-up?
What happens if I don’t receive my top-up?
How do I top-up?
I defaulted my previous repayment, can I apply for top-up ?
Why can’t I top-up?
About *998#
About *998#
What is *998#?
How is USSD usage different from in-app usage?
Who qualifies to use *998#?
What can I do on the *998# Menu page?
EasySave (Savings)
Overview
What is EasySave?
Who is eligible for the EasySave product?
What do I need to open an EasySave account?
How much interest will I earn?
Can I use my EasySave account to repay my credit?
Does saving with EasySave improve my Fido Score?
Is there a minimum balance for an EasySave account?
Can I have multiple EasySave accounts?
Does Fido offer other savings plans?
Deposits
How do I deposit money into my EasySave account?
What is the minimum deposit amount?
How much can I deposit per month?
Withdrawals
How do I withdraw funds from my account?
Are there any limitations on withdrawals?
Are there any fees associated with EasySave?
Open navigation
Can I have multiple EasySave accounts?
No, currently you can only have one EasySave account.