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Why can't I add my payment method?

If you're having trouble adding your payment method, it could be due to several reasons:

  1. Name Mismatch: The account or mobile money wallet you are trying to use is not registered in your name.
  2. Incorrect Details: The information entered does not match the account or wallet details.
  3. Verification Issues: Your payment method may not have passed the verification process.
  4. Inactive Account: Make sure the wallet number being added is active. 

Ensure your payment method is registered in your name and that all entered details are accurate. If the issue persists, please contact customer support for further assistance.



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