If you’re having trouble adding your payment method, there’s no need to worry. This usually happens for a few common and easily fixable reasons. Please review the information below to identify what may be causing the issue and how to resolve it.
- Name Mismatch: The account or mobile money wallet you’re trying to add isn’t registered in your name.
- Incorrect Details: The information entered doesn’t match the account or wallet details.
- Verification Issues: Your payment method may not have passed the verification process.
- Inactive Account: Ensure the wallet number you’re adding is active.
To avoid payment failures, please ensure that your selected payment method is registered in your name. The account details must exactly match the information on your Ghana Card.
Before submitting, double-check that all numbers and names are entered correctly. If you have verified these details and the issue persists, please contact customer support for further assistance.