If you're unable to add your payment method, don’t worry. There are a few common reasons this might happen. Check the points below to see what might be causing the issue:
- Name Mismatch: The account or mobile money wallet you’re trying to add isn’t registered in your name.
- Incorrect Details: The information entered doesn’t match the account or wallet details.
- Verification Issues: Your payment method may not have passed the verification process.
- Inactive Account: Ensure the wallet number you’re adding is active.
Make sure your payment method is registered in your name and that all details are entered correctly. If the issue persists, please contact customer support for assistance.