At Fido, your security is our priority. That’s why we use both a One-Time Password (OTP) and a Personal Identification Number (PIN) to keep your account safe.
OTP (One-Time Password):
Every time you log in to your Fido account, we’ll send a unique OTP to your registered phone number via SMS. This code is temporary and expires after a short period, so use it quickly. Think of it as a digital handshake to confirm it's really you.
PIN (Personal Identification Number):
Your PIN is your personal security key. It is a 4-digit code that you create when registering. It is known to you only. It acts as an extra layer of protection every time you log in. Even though the OTP is sent only to your registered phone number, your PIN ensures that only you can complete the login process. Keep it secure, and never share it with anyone.
Important Reminders:
- Never share your OTP or PIN with anyone. Even if they claim to be from Fido. We’ll never ask for it.
- Your OTP is different each time you login, while your PIN stays the same unless you choose to update it.
- If you suspect unauthorized access, reset your PIN immediately through the Fido app or contact support.
With OTP and PIN together, you get double-layered security. keeping your Fido account safe from unauthorized access. Now you’re all set to log in with confidence.