At Fido, we believe everyone deserves a second chance. That’s why we’ve made it simple for you to clear your outstanding balance and rebuild your credit standing all through the Fido App. If you have a default credit, the amount you owe is clearly displayed in your app, and you can make repayment safely and conveniently in just a few steps.
Step-by-Step: How to Repay Your Default Credit
1. Make sure your Fido App is up to date
- Before you begin, check that you’re using the latest version of the Fido App. Updating ensures a smooth repayment experience.
2. Log in using your Fido PIN
- Open the Fido App and log in with your registered mobile number and 4-digit Fido PIN.
- If you’re having trouble logging in, tap “Forgot PIN” on the login screen and follow the steps to reset it.
- Once logged in, you’ll see a screen showing that you have an unpaid credit balance. Review the amount carefully, then tap “Repay Now.”
3. Choose your repayment amount
- You can choose to repay the full balance or make a partial payment, whichever works best for you. Follow the on-screen steps to complete payment securely within the app or by using our alternative payment procedure.
4. Confirm your repayment
- After your payment is received and processed, you’ll receive an SMS confirmation from Fido letting you know that your repayment was successful.
Still on the Old Fido App? We’ve Got You Covered
If you’re still using an older version of the app or don’t have login details yet, don’t worry we’re here to help.
Please contact Fido Customer Support through live chat in the app or call 059 692 2420 for assistance with your repayment.
Using More Than One Number? Here’s What to Do
If you have more than one phone number linked to your account, always log in using the exact number you used to create your Fido account.
If you’re unsure which number is linked, reach out to Fido Customer Support for help.
Why You Should Repay Your Default Credit
Paying off your outstanding balance helps you:
- Improve your credit standing with Fido and other lenders.
- Rebuild trust and become eligible for future Fido credit.
- Take control of your financial journey and strengthen your credit history.
