If you haven’t received your One-Time Password (OTP), don’t worry, here’s how to get it quickly. Make sure you enter your phone number correctly in the app. After that, you’ll get a One-Time Password (OTP) shortly. If the OTP doesn’t show up within a minute, you can use the USSD option by tapping "Get the code through USSD" right under the OTP box. This will permit you dial *998*100# to get your OTP. Keep the app open while doing this so you don’t have to start over. If you still haven’t received the OTP after another minute or two, tap “Resend Code” in the app to request a new one.
If you are still unsuccessful after several attempts, please contact Fido Customer Support.