Existing User Login :

How do I log in to my Fido Account?

To log in to your Fido Account: 1. You need to enter the mobile number you used to register your Fido Account. 2. Next, enter the 6-digit OTP code in the SMS we will send to your mobile number. 3. Lastly, enter your secret PIN code for the Fido App. Remember that your mobile num...

Why am I unable to log in to my Fido Account?

To successfully log in to your Fido Account make sure of the following: Enter your mobile number correctly and be sure it is the same number you used in registering your Fido Account. Be sure you correctly entered the One-Time-Password (OTP) that was sent to your mobile number via SMS. You ca...

Why was I blocked while trying to log in to my Fido Account?

Your Account could be blocked if you make too many unsuccessful attempts to log in, often because you provided the wrong PIN code for your Account too many times. Always ensure your Fido app is updated to the latest version If your Fido Account has been blocked, please contact the Fido Custome...

I tried to log in but was told I don’t have a Fido Account, why?

To log in to the Fido App, you should have already registered an Account with Fido. Kindly confirm you are logging in with the same mobile number you used to register your Fido Account. Using a different mobile number not linked to your Account will result in feedback that you don’t have a Fido ...