Common Questions

What is my Fido ID?
Your Fido ID is a 9-digit number assigned to every Fido customer after your first credit drawdown. It is your unique identity with us and it is permanently linked to your Fido Account. You can find it on the Profile Page of the Fido App when you are logged in.
What will I use my Fido ID for?
Your Fido ID will be used to identify you as a Fido customer. You will need it: When you contact Fido customer support for assistance on any issue. When you are making a payment to your Fido account.
Is the Fido App available on the Apple App Store?
Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link:  Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a lig...
How safe is the data I submit to Fido?
At Fido, safeguarding the security and confidentiality of your shared information is our top priority. Our systems and processes strictly adhere to internationally recognized information security standards, which ensure that we handle your data with fairness, utmost security and transparency. We...
Can I reset my Fido PIN?
Reset your PIN Code by following these simple steps. First, make sure that you have updated the Fido App to the latest version. Select 'Forgot PIN' on the PIN Code request page to get started. Now, take a selfie to verify your identity. Make sure to keep your full face within the cir...