Common Questions

Your Fido ID is a 9-digit number assigned to every Fido customer after your first credit drawdown. It is your unique identity with us and it is permanently linked to your Fido Account. You can find it on the Profile Page of the Fido App when you are logged in.

Your Fido ID will be used to identify you as a Fido customer. You will need it: When you contact Fido customer support for assistance on any issue. When you are making a payment to your Fido account.

Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link: https://fido.onelink.me/mXlc/e87sbaei  Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a lig...

The new Fido App does not currently offer a feature to edit your account information. However, if you wish to receive your funds in a different account, you can easily add multiple payment methods to your account in the 'My Account' section of your profile. Simply select the '+Add...

At Fido, safeguarding the security and confidentiality of your shared information is our top priority. Our systems and processes strictly adhere to internationally recognized information security standards, which ensure that we handle your data with fairness, utmost security and transparency. We...

Reset your PIN Code by following these simple steps. First, make sure that you have updated the Fido App to the latest version. Select 'Forgot PIN' on the PIN Code request page to get started. Now, take a selfie to verify your identity. Make sure to keep your full face within the cir...

As part of the registration process, we ask you to provide a reference. This is someone we can reach out to if we’re unable to contact you directly. This reference serves as an additional point of contact to help us maintain reliable communication. Please note that your reference is not a gu...

At FIDO, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know abo...

At Fido, we want you to have control over the communications you receive from us. Whether you’re interested in hearing about our latest updates and promotions or prefer fewer messages, we make it simple for you to manage your preferences. Opting Out of Marketing and Promotional Communications ...

Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options: 1. Live Chat via the Fido App Connect with a customer support agent directly through the live chat feature on the Fido app. 2. Social Media ...