Common Questions

Your Fido ID is a 9-digit number assigned to every Fido customer after your first credit drawdown. It is your unique identity with us and it is permanently linked to your Fido Account. You’ll receive your Fido ID as soon as you register your Fido account and complete the verification process. Yo...

Your Fido ID is your personal key to everything you do with Fido. It helps us identify you quickly and ensures smooth, secure transactions. Here’s when you’ll need it: Making Payments: Whether you’re using our alternative payment options or can’t access the Fido App, your Fido ID makes it easy ...

Yes, the Fido App is now available on Apple App Store for iOS devices. Download the Fido App using this link: https://fido.onelink.me/mXlc/e87sbaei  Or follow the steps below; Visit the Apple App Store and search for 'Fido Solutions.' Next, select the Fido App (a bold pink F in a lig...

The new Fido App does not currently offer a feature to edit your account information. However, if you wish to receive your funds in a different account, we’ve got you covered with simple ways to manage your account effectively. Managing Your Payment Methods A. Add a Payment Method: Head to t...

At Fido, safeguarding the security and confidentiality of your shared information is our top priority. Our systems and processes strictly adhere to internationally recognized information security standards, which ensure that we handle your data with fairness, utmost security and transparency. We...

Yes, you can reset your Fido PIN. Your PIN is a 4-digit code you created when registering on the Fido App. It’s confidential and should never be shared with anyone, including Fido staff. If you’ve forgotten your PIN, follow these steps based on your account status to reset it: For verified Fido...

As part of the registration process, we ask you to provide a reference. This is someone we can reach out to if we’re unable to contact you directly. This reference serves as an additional point of contact to help us maintain reliable communication. Choosing Your Reference Your first reference ...

At FIDO, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know abo...

At Fido, we want you to have control over the communications you receive from us. Whether you’re interested in hearing about our latest updates and promotions or prefer fewer messages, we make it simple for you to manage your preferences. Opting Out of Marketing and Promotional Communications ...

Fido offers a variety of support channels to ensure you can easily get assistance whenever needed. Below are the available support channels options: 1. Live Chat via the Fido App Connect with a customer support agent directly through the live chat feature on the Fido app. 2. Social Media You...