Applying for top-up :

What top-up options are available to use?

Life moves fast, and your connectivity should too. With Fido Top-Up, you can buy airtime, data bundles and pay your TV bills in seconds. No queues, no delays—just quick, reliable, and secure transactions that keep you connected. Airtime Made Easy Top up instantly on any mobile network in Ghana....

I am already a Fido Customer, do I qualify for top-up?

Already a Fido customer? You’re eligible to apply for Top-Up anytime—right from the Fido App or by dialing *998#. How to Apply Log in to your Fido App and find Top-Up on the homepage Tap to choose your preferred option Apply in just a few quick steps It’s simple, fast, and always at...

I am new to Fido, how do I top-up?

New to Fido? Getting started with Top-Up is quick and easy. Just follow these steps: Step 1: Download the Fido App Grab the Fido App from the Google Play Store or App Store. Open it and register with your details to create your account. Step 2: Complete Your Verification Do a quick in-app ve...

How long will it take to receive my top-up?

Quick Approval When you request a Top-Up, approval usually takes just a few minutes. Track Your Status in the App After submitting your request, check the feedback in your Fido App. It will show you the status and let you know if anything else is needed. If More Steps Are Required If the app a...

What happens if I don’t receive my top-up?

At Fido, we do our best to process every Top-Up quickly. But sometimes, a request may not be approved. Here’s what to know: Why a Top-Up Might Not Go Through If your request isn’t approved, don’t worry—it happens for a few reasons. The app will always give you feedback to explain what went wron...

How do I top-up from the Fido App?

How to Top-Up with the Fido App 1. Airtime Top-Up Open the Fido App and select Airtime on the homepage Enter the number you want to send airtime to Use your own number (it will autofill automatically), or Pick a number from your contacts if you’re sending airtime to someone else ...

I defaulted my previous repayment, can I apply for top-up ?

At Fido, we want you to get the best out of our services. One key factor is how you manage your repayments. Here’s what to keep in mind: Eligibility for Top-Up To qualify for Top-Up, you’ll need to maintain a solid repayment record. Why It Matters Paying on time builds trust with Fido and keep...

Why can’t I top-up?

At Fido, we want every Top-Up to be quick and hassle-free. But sometimes, a request may not go through. Don’t worry—the app will always show you what happened and how to fix it. Check Your Feedback in the App After you submit a request, open the Fido App to see the feedback. It will explain why...