Applying for top-up :

What top-up options are available to use?

Fido Top-Up offers a range of convenient services, including airtime and data bundle purchases for all mobile networks, as well as easy bill payments. With Fido, you enjoy more data for less when buying bundles through our app, along with great savings on airtime. Our service is secure, affordab...

I am already a Fido Customer, do I qualify for top-up?

Yes, you are eligible to apply for top-up through the Fido App or our shortcode *998#. Look for the Top-up on your Fido App's homepage when you log in. Click "on your preferred option” to apply. NB: You must have a good repayment track record to be eligible. Continue repaying your c...

I am new to Fido, how do I top-up?

If you're new to Fido, start by downloading and registering on the Fido App. After verification, follow the steps to apply for top-up on the Fido App or dial *998# to apply for top-up.

How long will it take to receive my top-up?

Approval usually takes a few minutes at most after you submit your top-up request. Pay attention to the feedback you receive in the app after submitting your request. This would tell you if any further action is required of you to receive the approved request on your number.

What happens if I don’t receive my top-up?

We strive to approve all top-up applications, but regrettably, not all can be approved. If your application is not approved, please review the feedback provided in the app for guidance on the next steps. Our Customer Support Team and Fido App chat service are available to assist you.

How do I top-up from the Fido App?

To top-up from the app, kindly login to the Fido App and select your preferred top-up option; AIRTIME TOP-UP Select “Airtime” on the homepage Enter the mobile number you would like to send airtime to. You can choose to use your own number, which will autofill with your registered main phone...

I defaulted my previous repayment, can I apply for top-up ?

To be eligible, a good repayment track record is required. Continue repaying your credit on time to fully enjoy our products and services on the Fido App. Unfortunately, defaulting on payments may limit access to our top-up service

Why can’t I top-up?

In such cases kindly pay attention to the feedback you receive in the app after submitting your request to know what to do next. Feel free to contact our Fido Customer Support or use the Fido App chat service for assistance.