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How do I repay my loan?

You can initiate repayment of your loan from either the Home Page or Loans Page of the Fido App by:

1. Make sure you have enough money in your account/wallet.

2. Select ‘Pay back’ from either the Home Page or Loans Page of the Fido App

3. Choose how much you want to repay.

Full Payment: Select this to pay off your loan fully. This option allows you to pay off your loan including all installments that are not yet due for payment. Use this to pay off all your installment loans earlier than scheduled.

Choose other amount: Select this option to enter any amount you want to pay.

Next Payment: This is available only for installment loans. Select this when repaying only your next loan installment.

4. Next, confirm the mobile money wallet you want to make payment from, and the total amount you are paying. Here, you can change or add a new mobile money wallet from which to make the payment.

5. After confirmation, you will receive a prompt on your mobile device to enter your wallet PIN to authorize the payment. A confirmation screen will be shown to you to confirm whether the payment was successful or not. 

Here's a short video on how to repay your Fido loan from the Fido App.

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