If you see a “No Internet Connection” message in the Fido App, it simply means your device is not currently connected to the internet. There’s no need to worry, this is usually a quick and easy fix.
- Make sure your mobile data or Wi-Fi is turned on and that your device is connected properly. If you’re using Wi-Fi, confirm that you’re connected to the correct network.
- Test your connection by opening your phone’s browser and trying to visit any website. If the website does not load, your internet connection may be weak, turned off, or temporarily unstable.
- You can also try refreshing your connection by turning your mobile data off and back on, disconnecting and reconnecting to Wi-Fi, or restarting your device. These simple steps often resolve the issue.
If you’re still unable to connect to the internet after trying the steps above, kindly contact your mobile network provider or internet service provider for further assistance.
Once your internet connection is stable, reopen the Fido App and try again.
If you encounter any issues or have further questions, our dedicated support team is ready to help.
