Requesting your mobile money statement has been made a lot easier! Ensure you request your MTN statement using the same mobile wallet number that you linked to your Fido account. Follow the steps below to request your statement from the MTN service provider
| MyMTN App | Merchants | Subscribers |
- Launch MyMTN App
- Select MoMo feature
- Select Statement
- Enter PIN
- Enter OTP
- View statement
The MTN statement must be in PDF format and must be from the last two months.
| - Dial *170# on the subscriber number
- Select option 6, My Wallet
- Select option 5, Statement
- Select option 2 and follow prompts to select My Agent or Merchant Statement
- The accounts paired to the number are displayed for you to select the preferred account
- You will receive a prompt to enter and confirm your email as well.
- You enter the Start Date of request (90 days max)
- You enter the End Date of request (Date should not be later than current date)
- Confirm request with 1
- Receive your Momo statement in the email provided within 10 minutes
The MTN statement must be in PDF format and must be from the last two months.
| - Dial *170#
- Select option 6, my wallet
- Select option 5, statement
- Select option 1, statement request
- Enter your MM PIN code
- Enter a valid email address to receive statement
- Confirm email address
- Enter the start date of the request (day, month, year).
- Enter the end date of the request (day, month, year).
- Receive your Momo statement in the email provided within 10 minutes
The MTN statement must be in PDF format and must be from the last two months.
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If you face any challenge while requesting or uploading your MTN statement, please contact Fido customer Support for assistance.
