At Fido, we’re committed to making your application process smooth and secure. To ensure a seamless verification experience and protect your account, your transaction statement must match the wallet number you provided in your application. This helps us maintain accuracy, prevent errors, and safeguard your financial transactions.
Important guidelines:
- Transaction Statement Accuracy: We review all transactions, and they must be linked to the wallet number registered in your application. Using a different wallet may result in processing delays or rejections.
- Name Consistency Matters: The name on your bank statement or MTN mobile money statement must match the name you provided during your application. Any discrepancies could lead to delays in verification.
What to do if you encounter a challenge
We understand that mistakes can happen. If you’ve submitted a transaction statement from a different wallet or your registered wallet is inactive, here’s how to resolve it:
- Incorrect wallet statement? Contact Fido Customer Support immediately. Our team will guide you on how to update your application details or submit the correct statement.
- Need to Change Your Registered Wallet? If your registered wallet is no longer active or needs updating, please update your details in the Fido App or reach out to Customer Support before submitting a new transaction statement. Click here to learn more about how to update your wallet number.