Open navigation

I did not receive my OTP on my phone, what should I do?

Make sure to enter your mobile number correctly in the app. After submitting your number, you should receive your One-Time-password (OTP) shortly. If you don't receive the OTP within a minute, you can use the USSD option (*998*100#) on the verification screen to retrieve it. Remember not to close the app, as it will restart the process. If you still haven't received the code after 2 minutes, you can request a new OTP using the 'resend code' button on the verification screen.


If you are still not successful after several attempts, please contact Fido Customer Support.


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.