New Account Registration :

How do I create a Fido Account?

Creating your Fido Account is simple and easy! The process usually takes less than 15 minutes. Install the Fido App on either your Android or iOS device ...

What is OTP (One-Time-Password) and why do I need it?

OTP (One-Time-Password) is a 6-digit number generated and sent by Fido as an SMS to your mobile number. This is to verify your mobile number is correct and ...

I did not receive my OTP on my phone, what should I do?

You should receive your One-Time-password (OTP) shortly after submitting your mobile number in the app. Be sure to check that you have entered your mobile n...

Why do I need a PIN code to use the Fido App?

The security of our customer's data and Account is important to us. As the first layer of protection, we require you to create a 4-digit PIN during the...

What is the difference between the OTP and my PIN?

The One-Time-Password (OTP) is a temporary password generated by Fido and sent to your phone via SMS. It is used to verify your mobile number. You will rece...