New Account Registration :

How do I create a Fido Account?

Creating your Fido Account is simple and easy! The process usually takes less than 15 minutes. To get started, follow these steps: Install the Fido App o...

What is OTP (One-Time-Password) and why do I need it?

OTP (One-Time-Password) is a 6-digit number generated and sent by Fido as an SMS to your mobile number. This is to verify your mobile number is correct and ...

I did not receive my OTP on my phone, what should I do?

You should receive your One-Time-password (OTP) shortly after submitting your mobile number in the app. Be sure to check that you have entered your mobile n...

Why do I need a PIN code to use the Fido App?

The security of our customer's data and Account is important to us. As the first layer of protection, we require you to create a 4-digit PIN during the ...

What is the difference between the OTP and my PIN?

The One-Time-Password (OTP) is a temporary password generated by Fido and sent to your phone via SMS. It is used to verify your mobile number. You will rece...

Can I reset my Fido PIN?

Yes, absolutely! If you've forgotten your PIN, don't worry. You can easily reset it by following these steps: First, makes sure your app is updated...