About Fido

Who we are
At Fido, we are committed to transforming financial services access for individuals and entrepreneurs throughout Africa, aiming to provide inclusive and immediate solutions via an advanced digital mobile ecosystem. Our mission focuses on empowering hardworking individuals to establish businesses...
Is Fido authorized to provide financial services in Ghana?
Yes, Fido is licensed as a Tier 3 Microfinance Institution, commonly referred to as a Micro Credit Company. Fido operates under the strict regulatory oversight of the Bank of Ghana. Our compliance with these regulations ensures that we maintain the highest standards of financial integrity, trans...
What makes Fido different from other financial institutions?
We differentiate ourselves from a bank and most other financial institutions by offering: Instant services 24/7 service availability Fully transparent terms Fido is leveraging technology to go beyond just digital-financial services but additionally to educate our customers on how to improv...
What services does Fido offer?
Fido offers individuals and entrepreneurs an opportunity to receive a personal and business credit line through the Fido App. Fido customers additionally benefit from using the app to buy airtime and data, bill payment as well as savings. What's more, FIDO is expanding its product line to fu...
Is the Fido App free to use?
Yes, the Fido App is free to download and use. You should not pay money to any individual to register a Fido Account or use Fido services. Any charges linked to your personal and business credit will be clearly displayed within the Fido App. You can download and install the app from the Google ...
How to Lodge a Complaint with FIDO
At FIDO, we are committed to providing excellent service to all our customers. We understand, however, that there may be times when our service does not meet your expectations. Lodging a complaint is a straightforward process, and there are multiple channels through which you can let us know abo...