Experiencing document rejection can be devastating, especially when it hinders your efforts to improve your Fido Score or secure funds for your business. There are various reasons why your documents may be denied or rejected, and we want to help you understand and eliminate these reasons to improve your Fido Score and increase your chances of securing credit with Fido. To ensure that your documents are processed quickly, please review the following list of frequent reasons for rejection to minimize the risk of rejection.
| DOCUMENT CATEGORIES | DOCUMENT TYPES | REQUIREMENTS |
| Proof of Address | Water Bill
| - Document must be issued within the past 6 months.
- Document must be in customer's name.
- Document must have customer's address
|
| Electricity Bill | - Document must be issued within the past 6 months.
- Document must be in customer's name.
- Document must have customer's address
|
| Tenancy Agreement | - Document must have customer's name
- Document must have customer's address
- Document must be issued within the past 6 months
|
| Property Rate | Document must have customer's name Document must have customer's address Document must be issued within the past 6 months
|
| Mortgage Statement | Document must have customer's name Document must have customer's address Document must be issued within the past 6 months
|
| Proof of Employment | Payslip | - Document must have customer's name
- Document must have company name
- Document must be issued within the past 6 months
- Document must have a salary amount.
|
| Appointment Letter | - Document must have customer's name
- Document must have company name
- Document must have customer's position
- Document must be issued within the past year
- Document must have a company letter head.
- Document must be signed by employer
|
| Employment Promotion letter | - Document must have Employee and Employer name
- Document must have company address
- Document must be signed by the employee/employer
- Document must be issued within 1 year/past year
- Document must be on a letter head or stamped with company stamp
|
| SSNIT Pension Statement | - Document must have customer's name
- Document must have last employer's name
- Document must be issued within the past 6 months
|
| Introductory Letter | - Document must have customer's name
- Document must have company name
- Document must have customer's position
- Document must be issued within the past 6 months
- Document must have a company letter head
- Document must be signed by employer
|
| Financial Information | MTN Statement | - Document must have customer's name
- Document must have a minimum of 50 transactions or more
- Document must be issued within the past 6 months
- Document must have customers mobile money wallet number
- Time span between initial and final transaction must be at least 1 month
|
